Privacy Policy

Effective Date: October 23, 2023

This Privacy Policy describes how Heartwood Online ("we," "our," or "us") collects, uses, and discloses personal information when you use our Heartwood Online app (the "Service"). By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect and Use

We may collect certain personally identifiable information for the purpose of providing and improving the Service. The information we may collect includes but is not limited to:

Primary account information
Email address
IP address
Device ID
Device type
Operating system
Advertising ID

This personal information may be uploaded and stored on our servers and may be shared with our third-party service providers. Please refer to the privacy policies of these third-party service providers for more information:

2. How we use your information

We use the information we collect for the following purposes:

Account Creation and Maintenance: We use your information to create and maintain your user account, including account verification, authentication, and user support.
Service Operation: We use your information to deliver the services you request, such as processing transactions and providing customer support.
Fraud Prevention: Your information may be used to detect and prevent fraudulent activities, ensuring the security and integrity of our services.
Contract Execution: We process your information as necessary to fulfill our contractual obligations with you.
Facilitating Third-Party Services: In some cases, we may share your information with third-party service providers to facilitate their services, provided that you have given your explicit consent or as otherwise allowed by applicable laws and regulations

3. Log Data

When you use our Service, we collect data and information (through third-party products) on your device, known as Log Data. Log Data may include:

Device Internet Protocol ("IP") address
Device name
Operating system version
Configuration of the app when using our Service
Time and date of your use of the Service
Other statistics

4. Cookies

We do not use "cookies" explicitly in our Service. However, third-party code and libraries integrated into the app may use cookies to collect information for improving their services. You have the option to accept or refuse these cookies. Refusing cookies may limit certain features of the Service.

5. Service Providers

We may engage third-party companies and individuals to:

Facilitate our Service
Provide the Service on our behalf
Perform Service-related services
Assist in analyzing how our Service is used

These third parties may have access to your Personal Information to perform their tasks on our behalf but are obligated not to disclose or use it for any other purpose.

6. Security

We strive to use commercially acceptable means to protect your Personal Information, but we cannot guarantee its absolute security. Transmission over the internet and electronic storage is not 100% secure.

7. Links to Other Sites

The Service may contain links to third-party websites. These external sites are not operated by us, and we have no control over their content, privacy policies, or practices. We encourage you to review the privacy policies of these third-party sites before using them.

8. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we discover that a child under 13 has provided us with personal information, we will promptly delete it. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Please review this page periodically for any changes. We will notify you of any changes by posting the updated Privacy Policy on this page.

10. Contact Us

If you have any questions or suggestions about our Privacy Policy, please contact us at support@heartwood.com.